Terms & Conditions

Last updated: 8, November 2024

This page sets out the terms and conditions on which we provide our services listed on our website www.tcmdrma.com(our Website) to you. Please read these terms and conditions carefully before ordering any products/services/booking from our Website.

By using this Website and our in-clinic services, you accept these terms and conditions together with our Privacy Policy, and Informed consent. If you do not accept these terms and conditions, please do not use this Website and our in-clinic services. You can access these terms and conditions at any time from the bottom of the first page of the Website.

Booking a TCM service from www.tcmdrma.com

By placing a booking through our Website, you warrant that:

A. You are legally capable of entering into binding contracts; and

B. You are at least 18 years old; and

C. All details you provide to us are true and accurate, that you are an authorised user of the credit or debit card used to make your order and that there are sufficient funds to cover the cost of the Products you have ordered.

Booking services can be purchased using a secure online Mastercard or Visa transaction facility. We also accept internet banking as a method of payment on our Website. Customers can be confident that all of their details are protected by the latest security mechanisms and are used only for the purpose of completing the transaction to purchase the Products ordered.

When booking a service, you will be asked to register your email address to complete the purchase. We may also contact you in direct reference to your order.

We reserve the right to refuse service to anyone for any reason at any time.

We are not responsible if the information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

Prices and payment

Prices for our products/services are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third party for any modification, price change, suspension or discontinuance of the Service.

All prices on our Website are in Australia Dollars (AUD) and no extra charge for GST.

Patients need to pay the online booking fee. The booking fee will be deducted from the service fee in the clinic when check-out. The service fee should be paid before or immediately after the treatment.

Cancelling booking/No show

Only the booking cancelled 24 hours earlier than the service time will be refunded. It might take around 5-10 working days to complete the refund procedure.

Cancel within 24 hours: the booking fee is not refundable.
How to cancel? please click the cancellation link in your booking confirmation email or formally email us with your full name.
No show: the service fee(higher one of $95 and paid booking fee) will still be charged.
Late show: For an online Zoom meeting, it will be cancelled after 10 minutes and not refundable. For clinic visits, it might be cancelled if it is too late to complete a session. If the session cannot be completed in a one-hour session and has to be extended due to your significant lateness, we may charge an additional fee of $45 every 15 minutes.
Delivery

Within VIC: normally 1-2 working days with express post.

Out of VIC: normally 2-3 working days with express post.

Overseas: Economy Tracked 3-10 working days, Courier 2-6 working days.

We select one of the best courier companies in the market for delivery. If there is a delivery delay or loss, please contact the courier company for compensation. we take no responsibility for damage and loss due to delivery. If necessary, you can choose to require a signature by informing our support team before you place your order.

If you choose to deliver overseas, you have to take your own risk for customs checks and any extra costs.

100% Money-Back Guarantee Terms

We are dedicated to ensuring your satisfaction with our services. For all new patients, if you are not fully satisfied with our service for any reason, we offer a 100% money-back guarantee. This guarantee is only available to new patients who are using our treatment services for the first time.

Please note that this refund policy applies exclusively to our treatment services. All virtual products, such as online courses, recipes, downloadable products, physical goods sold online, and medications, are not eligible for this guarantee. Refunds will not be provided for these types of purchases.

Please note that this clause does not apply to offline partner clinics and any other online partner platforms, such as Fiverr.

If you wish to request a refund, the request must be made within 7 days from the start of the service. After this 7-day period, refund requests will no longer be eligible. We believe this timeframe allows you sufficient opportunity to evaluate our services and determine if they meet your expectations.

To initiate a refund, please contact our customer service team at

in**@tc*****.com











 with your order details and a brief explanation of your dissatisfaction. We will review your request promptly and, if approved, process the refund within 10 business days. Refunds will be issued through the original payment method, and no extra fees will be applied during this process.

Please note that services that have been fully completed or cases where dissatisfaction stems from issues beyond our control are not eligible for refunds. While we are happy to honor refund requests within the terms outlined here, please be aware that, following a refund, we may not be able to offer our services to you in the future. This guarantee is provided as part of our commitment to high-quality service, but it does not create any additional legal obligations beyond those required by law.

Returns Policy

For any herbal medicine in raw/granule/pills etc. and treatment services, we do not provide returns and refunds.

We are happy to exchange, refund or offer a store credit within 7 days for other normal products. Proof of purchase is required. All products returned must be in their original condition, including all packaging.

If the goods are faulty, we will meet our obligations under the Consumer Guarantees Act to provide a remedy.

E-invoice and prescriptions

In line with our commitment to environmental sustainability, we do not provide printed invoices or prescriptions unless specifically requested by the client. After each consultation, relevant documents in PDF format will automatically be sent to the registered email address provided by the patient. If you do not receive the email, please contact us via email to have the documents resent.

Disclaimer for International Patients Outside Australia

Our recommendations are intended solely for general health and wellness guidance and should not be considered direct medical advice. Any treatment or prescription suggestions provided must not be used directly without first consulting a licensed Traditional Chinese Medicine (TCM) practitioner in your locality. It is essential that a local practitioner verifies and, if necessary, modifies any recommendations to ensure they comply with the standards and regulations of your jurisdiction.

We disclaim all liability for any consequences arising from the direct use of our recommendations or prescriptions that have not been appropriately adapted by a local licensed TCM professional. We assume no responsibility for any conflicts with local laws or regulations resulting from such unverified use.

Reviews

All service reviews will be read and published on the website at our discretion.

Australia Statutory Compliance

We understand our obligations under the Australian Consumer Law (ACL) as set out in the Competition and Consumer Act 2010. We are also aware of our responsibilities under the Fair Trading Acts of the various states and territories, and we strive to ensure that our customers are not misled, either intentionally or unintentionally.

Website Browsers

This website is fully compatible with Internet Explorer 7 and newer, Safari, Chrome and Mozilla Firefox browsers. If you are experiencing problems with another browser please try using Google Chrome. Please let us know your browser type and version and we’ll make every effort to resolve the issue. We however cannot guarantee browser compatibility.

Copyright

TCMDrMa and its related brands are trademarks of TCMDRMA. For all content created by or for TCMDrMa and applied to any asset including but not limited to website, clinic, email, etc, content such as texts, images, designs, code or processes, Dr.Max Ma is the copyright owner of that content and may enforce its rights in relation to the same. Any use of such material, including reproduction for any purposes, modification, distribution, or republication, without prior written permission, is strictly prohibited.

Intellectual Property

All intellectual property on our Website, including without limitation, the text, graphics and all copyright works (including all copyright and design rights in our Products) is owned by Dr. Max Ma or our relevant content supplier. Dr. Max Ma is the exclusive owner of all rights in the compilation, design and layout of this Website.

Contents and Blogs

All online content shared in the Blogs only represents the personal views of the publisher and is not considered as any formal medical advice. All medical advice for individuals should be obtained offline through professional medical professionals.
The health assessment provided on the website is only used as a reference for offline health consultation in the clinic and does not constitute any medical advice.
Other information provided on the website is used as an aid and supplement for offline treatment, and its content needs to be obtained under the guidance of the TCM practitioner and is not a source of public information services.

For the convenience of reading, we provide English and Chinese versions of the webpage, but all information is based on the English version. We are not responsible for the possible ambiguity between different language versions.

Privacy and Security Online

Please refer to our Privacy and Security Policy which has been compiled by us to protect your personal information. By using our Website and/or providing information to us, you consent to the collection, storage, use and disclosure of your personal information in accordance with our Privacy and Security Policy.

Changes

TCMDrMa has the right to revise and amend these terms and conditions at any time.

Governing Law

These terms and conditions are governed by and interpreted according to the laws of Australia.

Questions about the Terms of Service should be sent to us at

in**@tc*****.com